WHAT INFORMATION DO WE COLLECT?
Chorley Direct Cremations collects personal information about you when you visit our websites including your IP address and cookie information as detailed below. If you choose to use any of the interactive features on our websites we may collect additional information such as your name, address, phone number and email address.
In the interests of training and continually improving our services, calls to us may be monitored or recorded. Calls recorded will be held for 30 days by our third-party call tracking supplier, Infinity Tracking Limited. We may also use recorded calls for analytical purposes to understand the call’s nature and monitor the call’s marketing source such as Search Engine, Pay Per Click Advertising or Print Advertisements.
HOW DO WE USE YOUR INFORMATION?
We use the information collected from our website to provide you with a better service and for the following purposes:
- To provide answers to your questions asked via the website
- For internal record keeping
- To improve the content of the website
- To obtain feedback from you about our corporate responsibility programme
- To notify you about the updates to the website
- To customise the content and/or layout of the website for each individual user
- To provide you with copies of our publications which you subscribe to via our website
- To respond to your media queries about us
- We may contact you by post, email or phone if you have asked us to do so.
A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree (or your browser agrees automatically if you have set it up in that way), your browser adds that text in a small file. A cookie helps analyse web traffic or lets website operators know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
How to control and delete cookies
We know that people have concerns about cookies, but we believe that the benefit that you and Chorley Direct Cremations gain from their proper use is worthwhile. You can delete the files that contain cookies ‐ those files are stored as part of your Internet browser. If you wish to restrict or block the cookies which are set by https://chorleydirectcremations.com/ or indeed any other website, or if you wish to receive notification of cookie placement requests or decline cookies completely, you can do this through your browser settings. The Help function within your browser should tell you how. Please be aware that declining or denying cookies may prevent you from being able to use the website to its highest capability.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your manual.
Here is a list of the main cookies set by the Chorley Direct Cremations website, and what each is used for.
Chorley Direct Cremations creates a profile of your interests and preferences so that we can contact you with information most relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.
If you have been provided with the option to opt-in to further communications from Chorley Direct Cremations, the following information regarding the processing of your personal data will apply. Otherwise, it will not apply:
We would like to provide you with information about products which we think you may find interesting and useful. We may send you such information by mail, SMS, telephone or email. When you provide us with your information, you will be given the option to let us know that you would like your information used for direct marketing purposes. If you do not request this option, we will not send you any direct marketing.
You can change your mind at any time by contacting our Privacy Team by email at firstname.lastname@example.org or by post at Chorley Direct Cremations 155 Eaves Lane, Chorley, Lancashire PR6 0TB. Alternatively, you can telephone us on 01257 542451
Chorley Direct Cremations employs third-party service providers and contractors to carry out its day to day activities. All of our service providers are carefully considered to ensure they handle your information with care and only for the purposes intended. It may be necessary for Chorley Direct Cremations to share some or all your information with these providers as necessary. Chorley Direct Cremations will always minimise the access and ensure data is securely destroyed when it is no longer required by our third party providers.
WHO DO WE SHARE YOUR INFORMATION WITH?
Other than as described in this policy, we will not transfer, disclose, sell, distribute or lease your personal information to third parties other than our subsidiaries, parent company, group companies or potential purchasers of our business without your permission, unless we are required to do so by law.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Under the General Data Protection Regulation (GDPR) you have rights with regard to your personal data.
You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.
If you have provided consent for the processing of your data, you have the right to withdraw that consent at any time.
You have the right to lodge a complaint to the Information Commissioner’s Office if you believe that we have not complied with the requirements of the GDPR with regard to your personal data.
Chorley Direct Cremations is committed to improving its services based on feedback from our clients, any publicly available Social Media discussions concerning Chorley Direct Cremations or its services will be collected to help us improve our services and monitor the effectiveness of our campaigns.